Can you ship wine to me in my state?
Probably not, annoyingly.
Currently, we only ship within the state of California. We are currently working on getting licensed (Translation: Lots of Government Fees and Bureaucracy! Yay!) in other states soon. Stay tuned!
How long does delivery take?
We generally are able to get ordered shipped out within a business day of when they are received, and shipments are usually delivered within 4-5 days.
How much is delivery?
We aren’t big enough to offer free delivery. Yet. For now, delivery pricing varies and in calculated in our shopping cart.
Can I track my item?
Yes. You will be sent a confirmation email as soon as your order has been processed. This email will also contain your tracking number.
Do you deliver to my country?
Unless your country is the United States of America, no.
Which payment methods do you accept?
We currently accept all relevant credit and debit cards including Visa, Mastercard, PayPal and Postfinance.
What currencies can I use?
We accept payment in Euros, GBP and CHF only.
What is your online returns policy?
If you are not completely happy with the goods that you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.
Once returned you are entitled to receive an exchange or a refund.
We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
Please enclose the completed Returns Form with your goods, and make sure all returned items are well packaged, so as not to be damaged in the post.
How do I return an item?
To return an item you can simply complete the enclosed returns form and attach the return address to the package and take it to your local post office.
Who pays for return postage?
We offer FREE return postage on all orders returned within 14 days of receipt.
Can you confirm you have received my return?
We aim to process returns within 2 working days of receiving them. You will be notified by email once the returns process is complete.